Refund & Returns

Thank you for shopping at DonenDeals.com. We want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a 15-day return and refund policy. Please read the following policy to understand your rights and responsibilities regarding returns, exchanges, and refunds.

1. Return & Refund Eligibility

You can return most items within 15 days from the date of receipt for a full refund or exchange. To be eligible for a return, your item must meet the following criteria:

  • The item must be in its original, unused condition.

  • The item must be in its original packaging, including any tags, labels, or accessories.

  • You must provide proof of purchase (order number, receipt, or email confirmation).

2. Non-Returnable Items

Certain items are not eligible for returns or refunds, including:

  • Products that are damaged or altered by the customer.

  • Gift cards, downloadable products, or items marked as "final sale."

  • Perishable goods or items that may pose a hygiene risk.

3. How to Initiate a Return

To begin a return, please follow these steps:

  1. Contact us at support@donendeals.com within 15 days of receiving your item. Please include your order number and a description of the reason for the return.

  2. We will provide you with a return authorization and instructions on how to send the item back.

  3. Once you have received your return authorization, securely package the item and send it back to us using the provided shipping instructions.

4. Return Shipping Costs

  • Domestic Returns: If the return is due to a mistake on our part (e.g., damaged or incorrect items), we will cover the return shipping costs.

  • Customer-Initiated Returns: If you are returning an item for any other reason (e.g., change of mind), the return shipping cost is your responsibility. We recommend using a trackable shipping service to ensure the item reaches us safely.

5. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If everything is in order, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.

6. Exchanges

If you would like to exchange an item, please contact us at support@donendeals.com to arrange for an exchange. If the item you are exchanging is of equal or lesser value, we will issue the necessary adjustments. If the item you want is of higher value, you will be responsible for paying the difference.

7. Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us immediately at support@donendeals.com with a description of the issue and, if possible, photos of the damage. We will either send you a replacement or offer a full refund, including return shipping costs for defective or damaged items.

8. Cancellations

If you wish to cancel your order, please contact us immediately at support@donendeals.com. If the order has already been shipped, you will need to initiate a return once the item is delivered.

9. Changes to Refund & Returns Policy

We may update this Refund & Returns Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about our return and refund practices.

10. Customer Service

If you have any questions or need assistance with your return, please don’t hesitate to reach out to us:

  • Email: support@donendeals.com
  • Phone: +1 914-540-7601
  • LLC Name: ShopHere LLC
  • Address: 30 N Gould St #36534, Sheridan, WY 82801