Refund & Returns

At DonenDeals.com, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a 15-day return and refund policy from the date of delivery.

Please review the following guidelines for returns and refunds.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be returned within 15 days from the date of delivery.
  • The item must be in new, unused, and resellable condition with all original packaging, tags, and accessories.
  • Proof of purchase (order number or receipt) is required to process the return.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at support@donendeals.com or call +1 914-540-7601 to request a return authorization. Please provide your order number and the reason for the return.

  2. Return Instructions: Once your return is approved, we will send you detailed instructions on how to return your item. You will be responsible for covering the return shipping costs, unless the item is defective, damaged, or incorrectly shipped.

  3. Pack and Ship: Carefully pack the item in its original packaging, ensuring that it is secure for transit. Please include your order number and any required documents in the return package.

  4. Tracking: We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

3. Conditions for Refunds

Once we receive your returned item and verify that it meets our return criteria, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase.

  • Refunds for Accepted Returns: If your return is approved, you will receive a full refund for the purchase price of the item. Shipping fees are non-refundable, unless the item is damaged, defective, or incorrectly shipped.

  • Partial Refunds: If the item shows signs of use, damage, or is missing original packaging, a partial refund may be issued.

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as "final sale" or "non-returnable" at the time of purchase
  • Used or opened items that are no longer in resellable condition
  • Gift cards
  • Digital products (if applicable)

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at support@donendeals.com within 7 days of receiving the product. We will either replace the item at no extra cost to you or issue a full refund for the purchase price, including any shipping charges.

6. Exchange Policy

We do not offer direct exchanges at this time. If you would like a different item, please return the original item according to our policy and place a new order.

7. Shipping Costs for Returns

  • Customer Responsibility: Unless the return is due to a defective, damaged, or incorrect item, the customer is responsible for covering the cost of return shipping.
  • Original Shipping Fees: Shipping charges are non-refundable unless the item is damaged, defective, or incorrectly shipped.

8. Processing Time for Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund. Typically, refunds are processed within 5-7 business days after the returned item is received. The time it takes for the refund to appear in your account may vary depending on your payment provider.

9. Customer Service

If you have any questions or need assistance with your return, please don’t hesitate to reach out to us:

  • Email: support@donendeals.com
  • Phone: +1 914-540-7601
  • LLC Name: ShopHere LLC
  • Address: 30 N Gould St #36534, Sheridan, WY 82801