Shipping policy

At DonenDeals.com, we are committed to delivering your orders in a timely and efficient manner. Below you’ll find important details regarding our shipping policies.

1. Order Processing

  • All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving payment.
  • You will receive an order confirmation email once your order is successfully placed.
  • If you ordered an item that is on backorder or unavailable, we will notify you as soon as possible and offer either an estimated restock date or an option to cancel the order.

2. Shipping Rates & Delivery Times

Shipping rates are calculated based on the size, weight, and destination of your order. The rates will be displayed at checkout before you finalize your purchase.

  • Domestic Shipping (within the USA):

    • Standard Shipping: 3-7 business days
    • Expedited Shipping: 2-4 business days
    • Express Shipping: 1-2 business days

  • International Shipping:

    • International shipping times vary based on the destination, ranging from 7-21 business days. International shipping rates are also calculated at checkout.
    • Please note that customs fees, duties, and taxes may apply depending on the destination country and are the responsibility of the customer.

3. Shipping Carriers

We use reliable carriers, including but not limited to:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx
  • DHL (for international shipments)

We will send you a tracking number once your order has been shipped, so you can track your package's journey.

4. Shipping Restrictions

  • We currently only ship to valid addresses within the United States and select international locations.
  • We do not ship to P.O. boxes or APO/FPO addresses.
  • Some products may have shipping restrictions due to size, weight, or other factors.

5. Free Shipping

We may offer free shipping promotions on certain products or during promotional events. The free shipping offer will be specified at checkout and may be subject to minimum purchase requirements or certain geographical restrictions.

6. Order Issues & Delays

While we make every effort to ship your order on time, sometimes unforeseen circumstances, such as weather events, carrier delays, or other issues, may cause shipping delays. In such cases, we will notify you of the delay as soon as possible.

If your package has been marked as delivered but you have not received it, please contact the carrier directly with your tracking number. If further assistance is needed, please reach out to us at support@donendeals.com.

7. Address Errors

Please ensure your shipping address is correct before placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information. If an address mistake is made, please contact us immediately at support@donendeals.com.

8. Lost or Damaged Packages

In the event that your order is lost or damaged during shipping:

  • Lost Packages: If your package is lost, please contact us within 30 days of the expected delivery date. We will initiate an investigation with the carrier and work to resolve the issue.

  • Damaged Packages: If your package arrives damaged, please contact us within 7 days of receiving the package. We may request photos of the damaged product and packaging to assist with the claim process.

9. International Orders & Customs Duties

For international orders, please be aware that:

  • You are responsible for paying any customs duties, taxes, or fees that may apply in your country. These charges are separate from the shipping cost.
  • Customs processing may delay shipments, and we are not responsible for any customs-related delays or issues.

10. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please don’t hesitate to contact us:

  • Email: support@donendeals.com
  • Phone: +1 914-540-7601
  • LLC Name: ShopHere LLC
  • Address: 30 N Gould St #36534, Sheridan, WY 82801